Support

Please include your phone model, the system version and the game version (you find it in Settings). If a level is too hard or looks wrong, tell us the level number. A person reads and answers every message.

Common questions

Is my progress saved?

Yes. It is saved on your phone, and a copy goes to your own iCloud (iPhone) or Google backup (Android). After deleting the game or changing phones, install it again while signed in to the same Apple or Google account and your village comes back. Settings shows the status of your backup. Android backups run about once a day, so the last few hours can be missing.

My village did not come back on a new phone.

Check that iCloud (iPhone) or Google backup (Android) is switched on for the same account as before, give your phone a few minutes online, and open the game again. If it still starts a new game, write to us before you play further, so that your old progress is not overwritten.

How do I turn the daily gift reminder on or off?

After your first gift the game asks once. You can switch the reminder on or off, and pick the hour, in Settings.

How do I use the leaderboard?

Sign in to Game Center (iPhone) or Google Play Games (Android) on your phone, then open More in the village and tap Leaderboard. It ranks total stars. The game plays the same without it.

Can I change the text size or reduce motion?

Yes. Settings has three text sizes and a switch to reduce motion.

Can I help tune the levels?

Yes. In Settings, switch on "Help tune levels". Later you can tap "Send level stats" to open an email draft with level numbers and counts only. You read it and decide whether to send it.

Where is my data?

On your phone and in your own cloud backup. Read the privacy policy for the full picture.